At Talentwave Service Pvt Ltd, we value our customers and are committed to providing a seamless shopping experience. We believe in building trust through transparency and accountability. This Grievance Redressal Policy outlines how we handle and resolve complaints, concerns, or feedback in a fair, timely, and efficient manner.
We are dedicated to:
You can raise concerns related to:
You can lodge your grievance through any of the following methods:
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Send an email to: telentwave@gmail.com
Include your Order ID, registered email/phone number, and a brief description of the issue.
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Call us at: +91-8981935544
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Visit our Contact Us page and fill out the grievance form with relevant details.
Type of Issue | Resolution Time |
|---|---|
| Order/Delivery/Product Issues | 3โ5 business days |
| Payment/Refund Issues | 5โ7 business days |
| Account/Security/Privacy Issues | 7โ10 business days |
Note: In case of any delay, you will be informed with valid reasons and an updated timeline.
In accordance with IT Act 2000 and Consumer Protection (E-Commerce) Rules, 2020:
Name: [Grievance Officer Name]
Designation: Grievance Officer
Email: telentwave@gmail.comย
Phone: +91-8981935544
Address: Globsyn Crystal-Xi, Plot No -11,12 Block-Ep, Bidhan Nagar Ck Market, North 24 Parganas, Saltlake, West Bengal-700091, India
Working Hours: Monday to Friday, 10:00 AM โ 6:00 PM
If your issue is not resolved satisfactorily, you can escalate it to our Grievance Officer. We ensure every concern is addressed with utmost care and seriousness.
We encourage our customers to speak up! Your feedback helps us improve and serve you better. Thank you for choosing Talentwave Service Pvt Ltd.
